Other Client Configurations

Outlook 2013/16 (Exchange)

For some, Outlook Web App will be more than sufficient for everyday use, however, if you prefer the Outlook desktop client, see


Windows Mail (Exchange ActiveSync) 

The Windows Mail app is available on all current versions of Windows. 

  • Advanced Setup
  • Exchange ActiveSync
    • Email address: username@uwaterloo.ca
    • User name: WatIAM ID
    • Domain: nexus
    • Server: connect.uwaterloo.ca
    • Check: Server requires encrypted (SSL) connection
    • Account name: Personal preference (simply used to label the inbox


  • Account Settings
    • Email Address: username@uwaterloo.ca
    • 'Manual config'
  • IMAP Server Settings
    • Server name: connect.uwaterloo.ca 
    • Port: 143
    • User name: userid (your WatIAM userid without @)
    • Security settings: STARTTLS (Authentication Method: Normal Password)
  • Outgoing Server (SMTP)
    • Server name: connect.uwaterloo.ca
    • Port: 587
    • Use name and password: enabled/checked 
    • User name: userid
    • User secure connection: STARTTLS (Authentication Method: Normal Password)
  • Attachments. By default Thunderbird sends and receives attachments in chunks. This may cause some of the following problems for connect account users.
    • Attachments on received emails are corrupted.
    • Images only load partially.
    • Outlook users are unable to open attachments sent from Thunderbird users.
      • To avoid potential problems you should modify a Preference Value.
      • Warning: This may result in tags disappearing. If you use Thunderbird's tagging feature you should backup your profile before doing the following steps.
      • For older versions: Edit menu > Preferences > Advanced tab > click Config Editor.
      • For version 3.1.9: Tools menu > Options > General tab > click Config Editor.
      • ! Warning notice will appear. Click I'll be careful, I promise.
      • In the Filter box, type: mail.server.default.fetch.by.chunks
      • Preference Name mail.server.default.fetch.by.chunks is set to the default Value of True.
      • Double-click on the Preference Name to change the Value to False.
      • Close the Config Editor window.
      • Click OK to close the Options window.
  • To replace the Trash folder with the Deleted Items folder from Exchange please see the instructions at Mozillazine.org.


Mobile devices (e.g. iOS, Android, Windows Mobile, BlackBerry)

Mobile devices with the ActiveSync feature within Exchange automatically retrieve account information using your email address and password. 

If this does not occur, the settings you will need when creating a new mail account are:

  • Email: username@uwaterloo.ca
  • Server: connect.uwaterloo.ca
  • Domain: nexus
  • Username: username
  • Password: WatIAM password
  • Use SSL: On

Then set/decide whether you want to sync Mail, Contacts, Calendar and if you want to actively push folders other than the inbox (default) and how many days worth of mail to sync on the device.

Note: If you’re using an iPhone, you may need to reconfigure the amount of “Recent Messages” you have shown. The default for an iPhone is to hold your 50 Most Recent Messages across all email accounts. We suggest increasing this amount to the 200 Most Recent Messages to ensure that messages are loading across all of your email accounts/folders :

  1. Go to Settings
  2. Select “Mail, Contacts, Calendars”
  3. Under the “Mail” subheading, select the “Show <50 Most Recent Messages>” option
  4. Select the appropriate number of recent messages you would like loaded (200)

Note: there is no need for alarm when the message 'Activate device administrator' is displayed. Simply continue with the process.

Android: There is a known issue with Android devices using ActiveSync connections to Exchange. The issue is with OS version 2.2 on the device. The work-around is to run a different version of the Android OS (it is unclear if the issue is fixed with versions 2.3 or later) or install a third-party ActiveSync application on the device. Although Information Systems and Technology (IST) does not provide support for it, some users have reported that "TouchDown" by NitroDesk improves the stability and functionality of the ActiveSync software on devices running the Android OS.

Mobile devices without ActiveSync - use Exchange IMAP settings

The settings are as follows:

  • Exchange Account Information
    • Name: First Last
    • Address: username@connect.uwaterloo.ca
    • Description: Connect Email
  • Incoming Mail Server
    • Host Name: connect.uwaterloo.ca
    • User Name: nexus\username
    • Password: xxxxxxxx
  • Outgoing Mail Server
    • Host Name: connect.uwaterloo.ca
    • User Name: username
    • Password: xxxxxxxx
  • Advanced
    • Incoming Settings
      • Use SSL: ON
      • Authentication: Password
      • IMAP Path Prefix
      • Server Port: 993
    • Outgoing Settings
      • Use SSL: ON
      • Authentication: NTLM
      • Server Port: 587

Need help?

Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.


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Article ID: 65647
Fri 10/19/18 3:51 PM
Fri 10/25/19 8:53 AM