Install the VPN client on Mac OS

Settings at a glance

If you already have the Cisco VPN client installed, you can use the following settings to connect: 

  • Server/connect to address: cn-vpn.uwaterloo.ca
  • Username: WatIAM ID
  • Password: WatIAM password

Installation steps

  1. To begin, log in to the VPN website with your WatIAM credentials.

VPN website login screen

  1. From the VPN download page shown below, click Download for macOS to download the installer disk image.
  2. Go to your downloads folder and double-click on the installer image, which will have a name such as anyconnect-macos-4.6.01103-core-vpn-webdeploy-k9.dmg. This will mount and open the image and you should see the following window:

AnyConnect VPN installer window

  1. Double-click on the .pkg installer file and you will be taken through the installation process. Click Continue to move through the steps.
  2. If you are running OS 10.14 (Mojave) you will get the following warning. Click OK to continue.

manifesttool is not optimized for your Mac and needs to be updated message

  1. At some point in the installation you may get the below dialogue window. If so, click Open Security Preferences and enable Cisco software. Note: you may also get the "Cisco AnyConnect Secure Mobility Client Notification" shown below. In which case, click on the Allow button, which will also take you to the Security & Privacy settings dialogue. 

Cisco System extension blocked message 

  1. To authorize Cisco's apps, you will need to authorize them in the Security & Privacy settings shown below.

security and privacy settings

  1. Click on the lock icon on the bottom left and enter your admin credentials to unlock so you can make changes.
  2. Click on the Allow button to allow software from Cisco.After which you can close this preference window.
  3. You should eventually get to the final screen shown below. Click Close.
  4. Depending on your OS version you might get the following dialogue after closing the installer. Clicking on Move to Trash will delete the installer disk after closing. If you don't get the above option, you will have to eject the installer volume and delete the installer disk manually.

Move AnyConnect installer to the trash messaeg

 

Running the Mac VPN client

You do not need to repeat the installation process each time you want to use the VPN. The installation process installs the Cisco VPN client into the Applications folder. You can run it from there or add it to your Dock.

If you haven't connected before, you will need to specify the VPN server cn-vpn.uwaterloo.ca as shown below.

Cisco AnyConnect VPN Client screen

  1. Select "cn-vpn.uwaterloo.ca". This brings you to a login window where you can authenticate with your WatIAM credentials.

Anyconnect login

  1. Successful authentication to the VPN client will result in the following dialogue appearing for a short time in the top-right corner of the screen. 

Anyconnect successful connection dialog

  1. When the client is active, the VPN connection can be controlled from the Menu Bar icon:

AnyConnect icon in menu bar

Need help?

Contact the IST Service Desk at helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

 

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Details

Article ID: 66964
Created
Fri 11/9/18 11:31 AM
Modified
Tue 9/24/19 9:11 AM